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Conditions of Use

We recommend that you print and keep a copy of these Terms and Conditions for future reference.

THESE TERMS AND CONDITIONS

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

ORDER PROCESS - ORDERS FOR DELIVERY

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

RECEIVING YOUR GOODS AND SIGNING FOR YOUR ITEMS

When receiving/signing for your goods please check the contents to insure nothing is physically damaged. If you are unable to check the contents at the time, please make a note on the signing report as *Contents un-checked* Failure to do so will void the insurance. You can be provided with a tracking number upon request which you can use to tack down your system each step of the way at www.amtrak.co.uk Buyers are responsible for payment of P&P. Postage specified in this auction ONLY applies to UK Mainland, for other destinations such as N. Ireland and Jersey please contact us for Details.

PRICES AND PAYMENT

All prices and charges on this site are in UK pounds.

The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or refund.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

For delivery items we accept payment by Mastercard, Visa, Delta, Switch, American Express. Payment is deducted when we process your order.

RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

WHERE WE DELIVER

Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

DELIVERY CHARGES

We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order and on whether you choose standard delivery (5-7 working days) or a premium service (e.g. our morning delivery service). You only pay one delivery charge, irrespective of the number of products ordered:

Order Value - inc VAT
Delivery Charge - ex VAT
Up to £15.00 £4.25
Orders between £15.01 and £70.00 £6.05
Orders between £70.01 and £190.00 £11.05
Orders between £190.01 and £400.00 £19.50
Orders between £400.01 and Upwards £25.50

When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. morning delivery). If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.

HOW WE DELIVER

Most products are delivered either by courier or by post, depending on their size and value. If your product is one which is delivered by courier you may be given the option of choosing a premium delivery service for a small extra charge during the ordering process. Large LCD and plasma TVs are generally delivered by our own delivery service or by the manufacturer. For these products you will be asked or told about delivery dates as part of the order process.

We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.

DELIVERY TIMES

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our "next working day" premium service).

PREMIUM DELIVERY SERVICES

If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.

Standard Postal and Courier Deliveries, normally 5 - 7 Working Days

Standard postal and courier deliveries should arrive within 5 - 7 working days of placing your order (to be safe, please allow a little extra during busy sale periods).

If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

Zoom Computers Home Delivery Service, normally 7 Working Days

If you order a large LCD or plasma TV, you will be able to select preferred delivery dates and slots as part of the order process. We will make every effort to deliver in line with your preferences. We will contact you beforehand to confirm the delivery date and, if possible, an am or pm slot. This will usually be in our third email to you.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands

MISSING, DAMAGED OR INCORRECT ORDERS

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please e-mail us at sales@zoomcomputers.co.uk or telephone 01634 291189. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

Cancellations and Returns Cancellation (Delivery items only) If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by:

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

Any refund given will less a re-stocking fee of 10% and any postage costs incurred.

We cannot cancel your purchase when:

The seal has been broken on any software including games; or The goods were a special order to your specification. Return of Faulty Goods - Delivery Items The following are guidelines for all goods ordered for delivery

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. However you are responsible for any postage costs which is incurred from getting the item to us and back to yourself.

To qualify for a refund or exchange the product must be:-

in otherwise in 'as-new' condition; complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging). Please contact us for an RMA Number before returning any goods.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS This Website

Zoom Computers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

GENERAL

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

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