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Shipping & Returns

In order to return an item you are required to obtain an RMA number, In order to obtain an RMA number you are required to contact us on 0208 9598675.
Once the RMA number has been issued the return address will be supplied.

Return Policy

Zoom’s returns policy has been created to keep our costs down but also to provide a world class service and to make the process easy for you. In addition to this policy you should refer to our Terms and Conditions of Sale.

Please follow the procedures listed below when returning products to us

• The quickest way for your return to be processed is to first obtain a Return Merchandise Authorisation number (RMA#) by phone. Returns must be clearly marked with the RMA# (if obtained) or your full name and address to enable us to identify the goods.
• Goods returned with an RMA# will take approximately 5 business days to be processed whereas goods returned without an RMA# will take up to 30 days to process. Where you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale refunds will also take up to 30 days to process.
• You are obliged by law to take reasonable care of the goods whilst they are in your possession. If you return your goods (unless faulty) or if you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale you should (as applicable) also return or retain the original packaging, together with all manuals, warranty cards and all accessories and documentation provided by the manufacturer.
• Where you return goods to us, you may wish to consider insuring the goods that you are returning. We also suggest the use of a carrier that can provide a ‘proof of delivery’.
All shipping costs of goods back to ZOOM is to be paid by the Customer.

Types of Products and Conditions of Return

• In addition to your rights under the Distance Selling Regulations (see Terms and Conditions of Sale), most items may be returned for refund or exchange provided we receive them within 7 days of shipping. Please see ‘Orders’ under the ‘Account’ menu for the shipping date.
• Clearance items may be returned or you may inform us in writing that you wish to cancel your order within 3 business days of receipt of the goods in accordance with the Distance Selling Regulations unless faulty, in which case they must be returned within 7 days of the shipping date or, where the fault does not become apparent until after this time, within 7 days of the date on which the fault became apparent.
• Where goods are returned as faulty after 30 days of shipping we reserve the right to return the product to the manufacturer for repair or replacement. If this should happen then it is likely that the repair or replacement could take up to 30 days to process. In some cases we may advise you to contact the manufacturer directly as they offer tailored end user warranties and in some cases on-site replacement and are therefore better placed to resolve any problems.
• In the case of consumables (such as toner, ink cartridges, drum and paper) where the suitability/compatibility of the product is ascertainable without breaking the factory seal, and the factory seal is broken, this is likely to amount to a breach of your legal obligation to take reasonable care of the goods.
• Software that has been opened and is not defective cannot be returned in any circumstances. Unopened software may be returned in accordance with this returns policy.
• If you request a replacement, we will ship your replacement after we have processed your returned product. We will create a credit note for your account to the value of the item(s) being returned and a new order will be created by us for the replacement item(s), which you can track from the ‘Orders’ section of our website. No funds will be taken from your credit card unless during this process unless express permisision has been given.

 

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