In order to return an item you are required to
obtain an RMA number, In order to obtain an RMA number you are required to contact
us on 0203 2104013.
Once the RMA number has been issued the return address will be supplied.
Return Policy
Zoom’s returns policy has been created to keep our costs down but also to provide a world class service and to make the process easy for you. In addition to this policy you should refer to our Terms and Conditions of Sale.Please follow the procedures listed below when returning products to us
• The quickest way for your return to be
processed is to first obtain a Return Merchandise Authorisation number (RMA#)
by phone. Returns must be clearly marked with the RMA# (if obtained) or your
full name and address to enable us to identify the goods.
• Goods returned with an RMA# will take approximately 5 business days
to be processed whereas goods returned without an RMA# will take up to 30 days
to process. Where you have informed us in writing that you wish to cancel your
order in accordance with our Terms and Conditions of Sale refunds will also
take up to 30 days to process.
• You are obliged by law to take reasonable care of the goods whilst they
are in your possession. If you return your goods (unless faulty) or if you have
informed us in writing that you wish to cancel your order in accordance with
our Terms and Conditions of Sale you should (as applicable) also return or retain
the original packaging, together with all manuals, warranty cards and all accessories
and documentation provided by the manufacturer.
• Where you return goods to us, you may wish to consider insuring the
goods that you are returning. We also suggest the use of a carrier that can
provide a ‘proof of delivery’.
All shipping costs of goods back to ZOOM is to be paid by the Customer.
Types of Products and Conditions of Return
• In addition to your rights under the
Distance Selling Regulations (see Terms and Conditions of Sale), most items
may be returned for refund or exchange provided we receive them within 7 days
of shipping. Please see ‘Orders’ under the ‘Account’
menu for the shipping date.
• Clearance items may be returned or you may inform us in writing that
you wish to cancel your order within 3 business days of receipt of the goods
in accordance with the Distance Selling Regulations unless faulty, in which
case they must be returned within 7 days of the shipping date or, where the
fault does not become apparent until after this time, within 7 days of the date
on which the fault became apparent.
• Where goods are returned as faulty after 30 days of shipping we reserve
the right to return the product to the manufacturer for repair or replacement.
If this should happen then it is likely that the repair or replacement could
take up to 30 days to process. In some cases we may advise you to contact the
manufacturer directly as they offer tailored end user warranties and in some
cases on-site replacement and are therefore better placed to resolve any problems.
• In the case of consumables (such as toner, ink cartridges, drum and
paper) where the suitability/compatibility of the product is ascertainable without
breaking the factory seal, and the factory seal is broken, this is likely to
amount to a breach of your legal obligation to take reasonable care of the goods.
• Software that has been opened and is not defective cannot be returned
in any circumstances. Unopened software may be returned in accordance with this
returns policy.
• If you request a replacement, we will ship your replacement after we
have processed your returned product. We will create a credit note for your
account to the value of the item(s) being returned and a new order will be created
by us for the replacement item(s), which you can track from the ‘Orders’
section of our website. No funds will be taken from your credit card unless
during this process unless express permisision has been given.
